Work with great people doing great things! Buckelew Programs is the leading provider of behavioral healthcare services in the North Bay, dedicated to serving those who may not have access otherwise. Become part of our team and contribute to making a real impact.
We are hiring a new Team Leader to join our Residential Support Services (RSS) team. In this role, you will be responsible for the daily operations, administration, and team management in supportive housing, employment services, residential services, and clinical documentation of daily client progress notes. You will aid  program management in program implementation and in alignment with approved contracts and budgets and consistently support the mission and objectives of Buckelew Programs by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, and adhering to applicable federal, state, and local laws and regulations. 
WHAT YOU WILL DO:
Administrative: 

Database management. Ability to operate in multiple EHR systems, run reports, and manage documentation requirements. 
Assist program management in aspects of operations of assigned facility to include operations, staffing, and development. This includes assisting staff to meet program goals, objectives, and activities.  
Support compliance and implementation of financial responsibilities, monitor expenses to operate within budgets assuring that financial procedures and controls are adhered to by program staff. Approves program expenditures in line with budgets in accordance with authorized authority. 
Assist program management with both administrative and clinical record keeping tasks.  
Ensure staff timecards are correct and ready for processing.  

 
Staff Management: 

Assist in the hiring, orienting, training, and supervision of professional and non-professional staff, and volunteer staff (where applicable). Provide team oversite, supervision, necessary corrective action plan(s) and ongoing performance evaluations in accordance with agency policy and procedures. 
Assist in planning, coordinating, and implementing staff schedules. Share on-call rotation responsibilities.  
Facilitate regularly scheduled weekly individual, team, and all staff meetings. 
Monitor, ensure and communicate with staff on a weekly basis in adherence to agency billing standards. 

  
Program Quality and Compliance 

Assure all services meet the highest standards of care while adhering to DHCS and Medi-Cal documentation standards, maximizing the use of evidence based and best practice treatment models and/or industry standard practices. Ensure that services are delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.  
Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications and/or licensures, which in this program is Community Care Licensing (CCL) (e.g., CARF, American Association of Suicidology, CCL, etc.). 
Ensure program and staff compliance with all relevant health and safety policies, procedures, and regulations. 
Support program management in managing referrals, intakes, and discharges.  
Participate in program audits and chart reviews. 

  
Clinical Duties 

Oversee, assist, monitor and provide direction to staff in the planning, development, and implementation of client treatment planning, client services and Medi-Cal record keeping. Utilize psycho-social rehabilitation practices to provide general counseling and guidance with clients in a manner that facilitates individual growth. 
Ability to meet a monthly documentation standard and complete progress notes in identified Electronic Health Record Systems (EHR).  
Case Management duties include, but are not limited to care coordination, active participation with providers and identified family members, treatment planning, and referral management. Facilitate step downs to lower level of care settings with clients as goals are met. 
Provide crisis intervention and crisis management services as needed.  
Monitor, ensure and assist staff in keeping client charts, notes, and records current and secure according to HIPAA, Medi-Cal and contractual requirements.  At regular intervals, provide oversite and audits of client’s clinical chart. 
Explore community resources to enrich and complement clients’ lives and program. 

 
Facility and Housing Responsibilities (as applicable to program) 

Assist as needed in the procurement of additional housing.  Oversee, monitor, and assist in maintaining Buckelew housing. Ensure housing meets the necessary safe and sanitary requirements of local housing authority and fire district. 
Conduct housing inspections per contract and/or licensing requirements and housing authority regulations and assist in follow-up, maintenance and procurement of housing supplies, repairs, and vendors. 
Maintain landlord/owner and neighborhood relationships under the direction of program management. Address concerns as needed. 
Ensure facilities meet Medi-Cal, DHCS, and CCL regulations as applicable. 

 
WHAT YOU WILL DO:
Education and Experience: An associate’s degree in social services/psychology (or related field) plus 6 years of experience in social service/psychology; or a bachelor’s degree plus four years of experience in social services/psychology; or a Master’s degree plus two years of experience in social services/psychology required.  Experience working with severe and persistent mental illness and substance abuse preferred. Two or more years of experience in a mental health agency, at least one of which is in direct services, with the remainder including administrative or planning responsibilities. At least one-year supervisory experience, preferably in a behavioral health agency. Strong understanding of family and group dynamics. For positions in CCL licensed facilities: successful completion of 40-hour Adult Residential Facility Initial Certification within first twelve months of employment and maintain certification. 
Skills and Abilities: Must be fluent in English. Bilingual/Bicultural applicants are preferred. Ability to work in an independent, organized, calm and reassuring manner using good boundaries and good judgment; dependable, and flexible. Must have interest in working with persons with a behavioral health disability. Ability to work within all the rules, regulations, and policies that govern agency compliance. Organized, responsible, professional, able to demonstrate project management skills. Ability to relate and build rapport with clients, other professionals, and the general community. Skills MS Office (including Excel and Word) at not less than an intermediate level. Demonstrate ability to navigate multiple EHR systems and database management.  Must have excellent oral and written skills, and the ability to communicate with both internal and external contacts. Must be a positive team player. Must have and maintain a valid California driver’s license with an insurable driving record and insured personal car to use on the job.  
Physical Requirements: Physically capable of the following intermittent activities: stretching, bending, kneeling, twisting, squatting, reaching above and below the shoulder, pushing, pulling, grasping, and lifting up to 30 pounds in weight. Physically capable of the following extended activities: driving, writing, standing, typing, and sitting. 
EOE